New hours and consulting times!

It has certainly been a difficult few months but in spite of this we have been working hard to ensure that at least some normal service has been provided to our clients. We hope that in this time we have been able to maintain the high standards that our clients expect, keep our staff and clients safe but still provide exceptional pet care.

From the 15th June we have been able to adjust our rotas to go back to our normal working hours. We are continuing to observe strict protocols for Covid-19 so for the forseeable future we are unfortunately not able to allow clients into the practice. When you get to the practice please phone us to let us know you have arrived. A member of staff will come to your car and collect your pet. We understand it may be hard leaving your pet but we take all measures to ensure minimal stress and we treat them like one of ours!

The practice will be open: Monday to Friday 8.00am to 8.00pm, Saturday 9.00am to 1.00pm and Sunday 10.00am to 12.00pm. We are closed on Bank Holidays.

On a normal weekday Monday to Friday we normally consult between 8.00am to 10.30am and then 4.30pm to 8.00pm. Between these hours we will always endeavour to see any emergency cases and we do our operations in this time too. The vets are Richard Warren, Vincent Wager and Hammad Sarwar.

From the 16th June Vincent Wager will be providing a new on-going consulting service on a Tuesday and Wednesday. This means we can provide routine consultations on these days from 8.00am to 8.00pm. This allows us more flexibility for appointments while still providing the evening appointments which are great for those clients that struggle to get out of work.

If government advise changes or if we are struggling with any ill members of staff then these times may be subject to change but we will do our best to continue supporting Rochdale.

what we are doing about covid-19

We confirm we have complied with the government’s guidance on managing the risk of Covid-19 and the Five Steps to Safer Working Together.

We have carried out a Covid-19 risk assessment and shared the results with the people who work here.

We have cleaning, handwashing and hygiene procedures in line with guidance.

We have taken all reasonable steps to help people work from home.

We have taken all reasonable steps to maintain a 2 metre distance in the work place.

Where people cannot be 2 metres apart, we have done everything practical to manage transmission risk.

Updated information from Monday 11th May 2020

We continue to provide urgent care and emergency treatment for ill pets as well as some routine procedures such as vaccination and neutering where there is a significant risk that there could be deterioration in the quality of life for the animal within the next 6 weeks.

The opening hours are currently 8.00am to 6.00pm Monday to Friday, 9.00am to 1.00pm Saturday and 10.00am to 12.00pm Sunday. We continue to work in teams to ensure continuity of care and safety for our clients and staff.

Please ring for an appointment. The phone call may take longer than normal as we need to risk assess your case. We may request you to email photos or written history. In some cases medication can be prescribed remotely. We are also able to perform telephone, Skype or Zoom phone consultations. A consultation will be booked if the case requires direct care.

Please inform us if you or a family member are ill or you need to self-isolate. This includes recent travel abroad. Only one client must attend the surgery with the pet. When you arrive stay in the car and contact the surgery. A member of staff will be with you shortly to collect your pet. Unfortunately we are unable to allow clients to accompany their animal into the surgery although we are aware this may not be possible in all situations. We are still aiming to provide our high standard of care while remaining compassionate towards our clients and their loved ones.

The practice is thoroughly disinfected during the day and we have handwashing and sanitizer protocols in place to reduce the risk of transmission of the virus.

Once the veterinary surgeon has assessed your pet they will provide a treatment plan and you pet will be returned alongside any food, medicine and instructions.

For repeat prescriptions please provide at least 72 hours notice. We have limited delivery times for medicines from our wholesaler. We can provide longer prescription courses including for controlled medications. We will deliver medications free of charge for vulnerable clients or those that are self isolating.

It is important to us that everyone stays safe, we are working hard though to ensure your pets receive the best care we can provide.

On going support for your pets

6 years ago in April, Valley Vetcare opened its doors for the first time and from pretty humble beginnings the practice has flourished and grown mainly due to the amazing staff that work here. It has been a testing few weeks for everyone but I am so proud of what they have achieved to continue to support our clients and their pets.

We couldn’t celebrate our birthday much as it was important that people stayed at home and we protected our community and the NHS. However our clients supported us in difficult times and we have had to do the same for them now.

We are providing urgent and emergency care as it is required, assessing each case, deciding how we can treat the pet concerned, whether it is remotely or through direct care maintaining social distancing.

We have had to work in teams, change our hours to cope, change the very way we consult and deal with the pets to provide that care and we appreciate the patience our clients have had. It has been both challenging and rewarding.

From the 11th May we are expanding the opening hours from 8.00am to 6.00pm Monday to Friday and Saturday 9.00am to 1.00pm. It will be hard but the team are committed to you and your pet.

Vince

pet passports

Hopefully in the next few weeks we will have some answers as to the travel arrangements for pets going to and from Europe. We are still seeing some animals coming in for travel in the New Year and currently the regulations are the same. A rabies injection is given once the pet is microchipped and travel can occur 21 days later. However the situation is likely to change so please contact the surgery or visit https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit. If we do leave without a deal then regulations may change and this could involve a blood test, extended waiting period and different paperwork.

The weather is getting warmer….!!

It’s looking like it might be a very hot weekend so please ensure that while you enjoy the sun, spare some thoughts for the little ones out there!! Have fun and enjoy, but here are some tips for the warmer weather.

If taking pets in the car make sure there is plenty of fresh air and carry some water, ensuring regular stops. Pets should not be left in cars while unattended due to the risk of over heating. It is always best to check where you are going to ensure that they accept animals being there. Even on walks some breeds can struggle with the heat so try to do this early morning or late evening. It is not just some brachycephalic (shorter-nosed) breeds that struggle in the heat, some very active dogs can over heat through over-zealous play time.

Some surfaces such as tarmac can get very hot in summer and may cause damage to animals pads. And don’t forget that pets get sunburnt too, so a pet safe sun cream should be used on exposed skin. Ensure there is access to shaded areas, you can even cool the drinking water down with ice cubes.

We all love a barbeque when it’s warm but eating under cooked meat or meat with bones in can be a cause injuries or illness. And don’t forget it’s not just cats and dogs that have difficulties, other species such as rabbits and guinea pigs needs the same access to water and protection from the sun! Have fun and remember, when you need a reliable vets in Rochdale, we are here for you. We are available on 01706 656559!

Parvovirus infection confirmed in Rochdale

A case of Parvovirus has been confirmed in the Rochdale OL12 area and we are advising clients regarding this serious disease. The virus can affect dogs of all ages and is highly infectious. It can also be carried by other animals. The virus damages the intestine cell lining and initially causes poor appetite, lethargy, vomiting and bloody diarrhoea. This can lead on to dehydration, circulation problems and sepsis from other infections. The highest risk groups are very young, very old animals, those with poor immune systems or those not vaccinated. It is important to vaccinate your pets annually.

For more information about the disease or advice regarding vaccination please contact our veterinary surgery in Rochdale on 01706 656559.

Christmas isn’t too far away!

It’s still very early but as we all get ready for the Christmas festive period then we have to think about our furry friends too! Obviously getting the odd Xmas outfit is lots of fun for them?! but please remember other parts can be more serious. Mince pies, Christmas cake, Stollen and fruity puds all contain raisins and dry fruit and although tasty to us they can be toxic to animals. Make sure you keep these and especially chocolate somewhere safe as we still see lots of poisoning cases this time of year. Small toys and presents can be chewed and swallowed, and cats and other smaller pets can like playing with Christmas trees, tinsel and decorations. As New Year approaches, then the fireworks time again can be especially stressful so please be considerate to your and other pets and try to attend organised events. If your pet has any problems or you need advice on help with stress either behavioural, or with supplements or medication then please call our veterinary practice in Rochdale to make an appointment.

Click here to contact us!

The RSPCA have some fantastic advice on how to manage different aspects of your pet care.

RSPCA seasonal advice

Pet Passports and Brexit!

Good morning! We have received notification from the government about the different scenarios that may occur with Brexit in March 2019. As yet, it is unclear exactly what may happen and what may be required. Please follow the link below which advises pet owners before they travel. If you do require further information then phone on 01706 656559 to speak to a member of the team. It is important that if you plan to travel in 2019 that you contact us as soon as possible.

https://www.gov.uk/guidance/pet-travel-to-europe-after-brexit

Christmas is nearly here!

We are nearing the end of the week before Christmas so now is a great time to wish you all a very Merry festive period and a Happy New Year! Just remember to wrap up warm and take good care of our furry friends this holiday!! We see lots of problems round Christmas ranging from dogs eating the advent calender (Yes this really happened! – Chocolate is a common poison in dogs!!) or even the Christmas cake (cakes, stollen, mince pies all contain grapes or their derivatives). If you have any problems then we are open as follows:

Monday to Friday 8.00am to 8.00pm (except Christmas day, Boxing Day and New Years Day)

Saturday 9.00am to 1.00pm

Sunday 10.00am to 12.00pm (including Christmas Eve and New Years Eve)

When the surgery is closed Armac provide our out of hours service. See the link below how to contact us or the out of hours service:

https://valleyvetcare.co.uk/contact-us/

 

Giorgia Hall

Giorgia our student nurse has been with the practice for the past two years. She lives with her partner and their ever expanding zoo, which at the moment consists of two horses, two dogs, a cat, hamster, a hedgehog and some fish!! In what little spare time she has when not studying, working or looking after her growing menagerie, Giorgia enjoys riding her horses, walking and socialising with her friends and family.