what we are doing about covid-19

We confirm we have complied with the government’s guidance on managing the risk of Covid-19 and the Five Steps to Safer Working Together.

We have carried out a Covid-19 risk assessment and shared the results with the people who work here.

We have cleaning, handwashing and hygiene procedures in line with guidance.

We have taken all reasonable steps to help people work from home.

We have taken all reasonable steps to maintain a 2 metre distance in the work place.

Where people cannot be 2 metres apart, we have done everything practical to manage transmission risk.

Updated information from Monday 11th May 2020

We continue to provide urgent care and emergency treatment for ill pets as well as some routine procedures such as vaccination and neutering where there is a significant risk that there could be deterioration in the quality of life for the animal within the next 6 weeks.

The opening hours are currently 8.00am to 6.00pm Monday to Friday, 9.00am to 1.00pm Saturday and 10.00am to 12.00pm Sunday. We continue to work in teams to ensure continuity of care and safety for our clients and staff.

Please ring for an appointment. The phone call may take longer than normal as we need to risk assess your case. We may request you to email photos or written history. In some cases medication can be prescribed remotely. We are also able to perform telephone, Skype or Zoom phone consultations. A consultation will be booked if the case requires direct care.

Please inform us if you or a family member are ill or you need to self-isolate. This includes recent travel abroad. Only one client must attend the surgery with the pet. When you arrive stay in the car and contact the surgery. A member of staff will be with you shortly to collect your pet. Unfortunately we are unable to allow clients to accompany their animal into the surgery although we are aware this may not be possible in all situations. We are still aiming to provide our high standard of care while remaining compassionate towards our clients and their loved ones.

The practice is thoroughly disinfected during the day and we have handwashing and sanitizer protocols in place to reduce the risk of transmission of the virus.

Once the veterinary surgeon has assessed your pet they will provide a treatment plan and you pet will be returned alongside any food, medicine and instructions.

For repeat prescriptions please provide at least 72 hours notice. We have limited delivery times for medicines from our wholesaler. We can provide longer prescription courses including for controlled medications. We will deliver medications free of charge for vulnerable clients or those that are self isolating.

It is important to us that everyone stays safe, we are working hard though to ensure your pets receive the best care we can provide.

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